If an eBay buyer purchases an item and then suddenly decides he has changed his mind minutes after paying you he may ask you to cancel the order and agree to a refund.
However, what they do not make clear to you is that eBay takes a fee from you, as the innocent seller, even though you have been kind enough to cancel the order and refund the reckless buyer’s money.
In my case the item had not even been shipped off to the buyer, as cancelation was requested very soon after they had paid.
How can eBay ever legitimately justify financially penalising a seller who was kind enough to cancel a flawless order, just because the buyer had changed his mind? The cost should be borne by the buyer.
Moreover, you do not see any explanatory itemisation in the transfer statement regarding why there is a discrepancy in the cost of your sold item and what eBay actually sends to your bank.
This appears to be a hidden cost that is even being challenged as deeply unfair by eBay’s own staff. I know this to be true as I have today chatted with a staff member online and have the transcript to prove that this chap was strongly supportive of my complaint in this matter.
eBay’s weak excuse for this unjust situation is that it costs them to move money around. However, it is the innocent seller who is taking the flak for cancellations by reckless buyers, and this is simply not right!
eBay bureaucrats must listen up and change this unjust and highly questionable situation fast.
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