THE NHS - HAS IT FORGOTTEN OUR CHILDREN?
Total cock up time at Alder Hey Hospital. Today, Cath took Jason all the way via train and taxi to Liverpool, as arranged by the NHS for an appointment. When they got there they were advised that the appointment was supposed to be in their home town of Southport. Cath was actually told by a staff member at the hospital that such errors happen 'a lot'. Thanks to this NHS, cock up Jason now has to wait perhaps a month for a new appointment.
No mention of Southport was stipulated when Cath phoned for the appointment and the initial letter received only mentioned Alder Hey. Two trains, a taxi, a lost morning's work and education, just because the NHS has forgotten that kids actually live in Southport. Complaints have already gone in and the press has been informed. Southport appears to have lost its identity and become nothing more than an insignificant district of the larger city.
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Southport families deserve better than this!
How many Southport families are being affected by such errors?
Clearly a full investigation is needed now...
Addendum.
Since this NHS muddle Cath Regan has been in contact with the authority.
Cath spoke with Jonathan Parry (Chief Ex) on 16 September 2013. Mr Parry stated that he believed Jason's appointment should have been at Ormskirk Hospital.
However, Cath spoke with Lynn Darby from Alder Hey Hospital who stated that Jason's appointment was meant to be at a Health Centre in Houghton Street Southport.
Therefore, the NHS has now mentioned four different health facilities as possible venues for Jason.
Have the NHS administrators any idea what they are doing?
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